How are Appointments Scheduled?
The office attempts to schedule appointments at your convenience. Preschool children should be seen in the morning because they are fresher, and we can work more slowly with them for their comfort. Children with more treatment needs should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be minimal when regular dental care is continued.
Since appointed times are reserved for each patient, we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you must cancel. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things happen, but we ask for your assistance in this regard.
What about Finances?
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget. We accept cash, personal checks, debit cards and most major credit cards.
Our Office Policy Regarding Dental Insurance
If we have received all of your insurance information on the day of the appointment, we will be happy to file a claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid for it or not.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We do not guarantee what your insurance will or will not do with each claim. We are not responsible for any errors in filing your insurance.